Return policy

We hope you love what you ordered! But if not, we accept returns of unwashed, unworn, unused items in the same condition as delivered, for a refund. Items must be returned within 14 days of the delivery date to be considered. Once an order is placed, it cannot be changed or canceled. In the event of a return, any discount or coupon applied is forfeited and cannot be reused. Sale items are non-refundable.

Below you will find other important information regarding our returns procedure.

Our returns department responds within 48 hours (except weekends) and will cordially assist you with additional information and advice to facilitate the return process.

All shipping costs are the customer's responsibility. This includes shipping costs for returns or exchanges. Unless the return is due to an error (wrong style, wrong size, damaged merchandise, etc.), shipping is the responsibility of mapenderievintage.com, and the shipping costs paid by the customer when ordering are non-refundable.

Please package and ship returned items to our warehouse in France, Spain, or the United States based on the acceptance email you received from customer service.

If you have any questions, please feel free to contact us via chat or email. info@mapenderievintage.com.

• How long do I have to make a return?

You have 14 days from the date your order was marked as delivered to contact us. This means that if more than 14 days have passed and you contact us, we will unfortunately have to refuse the return, which will forfeit your right to receive a refund or exchange.

• Once the return is approved, how long do I have to ship it?

Once you have received instructions and approval from our returns department, please ensure that your return is shipped within 7 business days. If your return is shipped outside of the 14-day delivery period, you may lose your right to a refund.

RETURN CONDITIONS

All items must be unworn and in their original condition, with original packaging and tags attached, if applicable. Garments that appear to have been worn, washed, or altered in any way will not be accepted for a refund.

1. Please contact us through our online helpline before returning the item for a refund. We do not accept returned items that you have sent directly to us without first consulting our customer service team.
   
   
2. Returns for refunds only include the payment amount for the item(s). Please note that shipping charges are non-refundable.
   
   
3. Items marked as sale or promotional will only be accepted for exchange and not for refund.
   
   
4. The customer is responsible for returning items and shipping costs.
   
   
5. Swimwear, underwear, tights, earrings and headpieces that attach to the head are excluded from returns for hygiene reasons (in some cases, a credit note may be issued if the return can be accepted).
   
   
6. Orders sent to incorrect, incomplete or uncollected addresses after timely notification will not be refunded.
   
   
7. Please accept delivery of the item and contact us with your order number and the item you wish to return.

REFUND

Your refund will be issued within 3 to 6 weeks from the date the returned item was submitted. Once it arrives at our warehouse, we will contact you to acknowledge receipt of the package. Refunds will always be issued using the original payment method.

*Please allow an additional 7 days for processing returned items due to high warehouse processing volume.

If you paid by credit card, refunds will be sent to the card-issuing bank within 7 business days of processing your return or receiving a cancellation confirmation. Please contact your card-issuing bank if you have questions about when the credit will be effective on your account.

If you paid by PayPal, Klarna, or other online payment providers, refunds will be sent to PayPal, Klarna, or your chosen online payment method within 7 business days once your return has been successfully processed or you have received a cancellation confirmation. Please contact your online payment providers if you have any questions about when the refund will be posted to your account.

If you paid by gift card, refunds will be made to the same gift card.

If your order was purchased using store credit offered as a result of a previous return, the order is not eligible for a refund.

If, after following all these steps, you still have not received your refund, please contact us at the following address: info@mapenderievintage.com.